Frequently Asked Questions
Executive Coaching is an individually tailored partnership between a coach and a client. Both engage in a creative and thought-provoking process that challenges, without judgement, the client to question, explore and maximize potential in a safe and secure environment. It is a learning approach that helps leaders develop self-awareness, drive transformational change and remove barriers by focusing entirely on your leadership needs.
Although some coaches are qualified in areas of psychotherapy and all good coaches understand the neuroscience of change, we are not offering therapy. We focus on the present and the future rather than your past. It is not better or worse than therapy, but different and suits people with different needs. Executive Coaching looks at where you are now, where you wish to go and what is in between.
Some Executive Coaches work as mentors, but there is a difference. Executive coaching takes the view that you are resourceful and whole and have the power to create your own solutions. Mentoring may provide for more interventions from the coach in terms of nudging the client forward and providing direct advice. At Hattrick Advisory Services, we offer both, or a blended approach.
At Hattrick Advisory Services, we focus on senior Executives and those who are looking to transition into that role, either soon or in the future. We also work with clients who are earlier in their career path and are looking for that ‘extra something’ to move ahead.
We have particular experience working with people in complex organisations, often within a multicultural environment. At Hattrick Advisory Services, we often work with people who may not be the ‘typical’ C-Suite executive, developing strategies to navigate and grow. Many of our coaches have international experience and are well-attuned to cultural, gender, ethnic and other issues in the workplace.
Hattrick Advisory Services offers one, or more, free sessions where both the coach and the potential client discuss how they might work together. Research has shown that rapport and trust are key elements in the Executive Coaching process. In a chemistry session, both parties will develop a feel for how the relationship may build over time. You will be free to ask the coach anything that impacts on the process you want to undertake.
It may be that you or the coach do not feel the circumstances are right or the connection is there for a successful engagement. The coach may recommend a colleague or you may request to speak with other coaches.
We usually allocate about 45 minutes for this.
A Chemistry session will determine if you wish to work with a coach. The goal-setting session will focus on your goals during the time we work together. For example, what does success look like for you? How do you like to work? What kind of interactions would you like between sessions? Are there specific needs from your side?
Your goals may be specific, super SMART, or less defined. Whatever the case, we will work with you to develop a process to support you. As the adage goes, ‘you may wish to move the furniture around or build a new house’.
We also understand that coaching as a process of personal development may mean that some goals change along the way, or that new ones emerge. We will check in with you on this as the process develops.
Each coach will have a slightly different approach and style. That’s one of the reasons a Chemistry Session is important. However, because each of our coaches has been trained and is accredited to a professional body, there is a ‘standard’ approach which most coaches adopt. At the start of the session, you will be asked about an opportunity, a problem, a specific issue or something very broad you wish to work on. They may try to distil this into a goal for the time spent together and ask you what success will look like in this time. Is it something about the process? About making a decision? About options? That’s for you to decide as you and your coach co-create the session.
Through a process of reflective questioning, the coach will look at your issue in various ways. They may ask permission to try various creative techniques with you. They will usually conclude a session by referring back to the initial goal.
Please be aware that sometimes it doesn’t work so ‘neatly’. You may discover mid-way that we are addressing the wrong issue, or that your goal is dependent on something else that needs to be resolved. It may be that you and your coach decide to carry forward aspects of the conversation into the next meeting.
We find every 2 to 3 weeks ideal. The time between sessions often results in additional thinking and even problem resolution. The coach may suggest some short readings or something to watch or listen to between sessions. Most coaches will be available for short conversations or messaging between sessions. This you will discuss in your goal-setting discussion. A gap of a month or more may result in a loss of momentum. However, the client is in control of the spacing.
Yes. Your coach will be bound by a code of ethics from their professional body that requires, except in very exceptional circumstances, complete confidentiality. Even if your organisation is paying for our engagement, we will not disclose anything that happens in the sessions without your permission. Sometimes a line manager or an HR professional may be involved in goal setting and checking in on the way. Your coach will not discuss anything confidential in those sessions.
Any issue that matters to you as a leader can be brought to the coaching session. Most coaches will work with the whole person recognising that issues, challenges and opportunities are unusually connected with various aspects of our lives. There are, though, common issues which many people bring to their coaching sessions. The top ones in our experience are:
- Work-life balance
- Managing and navigating complexity
- Loneliness as a CEO
- Working with a board of directors
- Living with environmental and political upheaval;
- Navigating organisational politics
- Managing upwards
- Managing a team
- Leadership styles
- Bullying in the workplace
- Discrimination in the workplace
- Assertiveness/lack of confidence/imposter syndrome
- Finding the ‘why?’
- Navigating careers
- Preparing for an executive role
- Retirement and what next?
- Succeeding as an introvert
That is up to you, the Client. However, coaches are trained to ‘coach the person, not the problem’ so we believe it is not necessary. You will likely be surrounded by subject matter experts. A coach can present a different perspective and leadership has many areas in common across all sectors.
Yes, we have a number of coaches who specialise in coaching teams. The process for connecting with us is the same.
Most of our coaching is remote or virtual. Although we are based in Kenya, our coaches and clients are global. If you have a particular desire for in-person coaching, please let us know and, if possible, we will connect you with coaches who live locally.